Aparium Hotel Group  ·  Confidential — Internal Memo

Prepared for Aparium Hotel Group Leadership

Vice President,
Restaurants, Bars & Events

A blueprint for the role, the first 90 days, and the opportunity ahead


Prepared by Tyler Alford · Director of Food & Beverage, Crossroads Hotel Kansas City

For Paul Devitt, President & COO  ·  Becky Walnoha, SVP People & Culture

June 2026

In Brief

Aparium has named the hardest problem in its own growth: as the company scales, it has to add process, standards, and accountability without dimming the entrepreneurial, one-of-one spirit that makes each hotel singular. Nowhere is that tension tighter than in food and beverage — the restaurants, bars, and event spaces the company calls community catalysts, built to endure and to draw locals and travelers alike. This is a proposal for the role that resolves the tension, written against the posted Vice President of Restaurants, Bars & Events: a leader who gives F&B a shared backbone while protecting what makes every venue its own. This is not a theory. Its prototype is already running at Crossroads — a record F&B period held through two manager departures, and the F&B voice already carried to ownership and into the company’s marquee events. What follows is the idea, where shared support goes furthest, the toolkit that delivers it, the first ninety days, the return, F&B as a growth engine, and the leader the seat requires.

“Our hotels are restaurants with rooms above them.”
Mario Tricoci, Founder & CEO, Aparium Hotel Group
$1.0M
Record May F&B
+33%
Lazia vs last year
+74%
Percheron vs last year
$3.3M
F&B revenue, YTD

Crossroads Hotel · F&B, year to date through May 2026

01

Why the Role Has Been Hard to Define

The seat has been difficult to fill for a reason worth respecting. Aparium is, by design, the anti-formula. The identity of each hotel is birthed through the work and the name comes last; the process is, in Aparium’s telling, inefficient by design, because that is the only way to a result that truly belongs to its place. A portfolio F&B leader can read, to the field, like the opposite of that belief — a corporate office that flattens local character into sameness. That is the version worth resisting, and it is part of why the role keeps getting drawn and set down again.

This is the other version. Aparium already says the goal out loud: celebrate independence, create one-of-ones, and still scale with discipline. The role is simply that sentence applied to F&B — discipline beneath the venues, character on top of them — and it makes the next opening and the next contract easier than the last.

02

The Idea: Independent Venues, Shared Backbone

Every venue stays singular. The role supplies the backbone beneath them — shared standards, shared buying power, a repeatable opening playbook, a real path for talent, and one honest set of numbers — so being local never has to mean being on your own.

The posting frames it the same way: more than twenty singular venues, unified by a common commitment to quality, culture, and care, and led by Aparium’s three principles.

People

Develop talent and a mobile bench; grow leaders from within.

Place

Protect each venue’s individuality and sense of place.

Character

Service, craft, and hospitality — built on culture, not ego.

Take Aparium’s own framing seriously — the ground floor given to the neighborhood, the restaurant as the hotel’s front door — and food and beverage is not an amenity; it is the product. Build a bar and a restaurant the locals claim as their own and they become, in Aparium’s framing, a built-in reservation system and a marketing channel no budget can buy. F&B is where the translocal promise is kept or broken.

Aparium has also named what holds that promise back: across independent hotels, what is missing is rarely ambition — it is proper, locally relevant execution of F&B, delivered consistently. That gap is the job. Every one of these hotels carries an important F&B component; a portfolio F&B leader exists to make consistent, local, well-run execution the rule rather than the exception — the spine beneath the venues.

What the venues share is not a menu — it is a spine: the standards, buying power, talent pipeline, and numbers beneath the floor. Aparium took its name from the apiary, the beehive: highly productive, deeply collaborative, a kind of organized chaos orchestrated on the ground floor. This role orchestrates that same hive across F&B — keeping the buzz, removing the waste. It owns the spine and nothing that belongs to a General Manager or a chef. The identity stays local; the floor gets stronger.

03

Where Shared Support Goes Furthest

F&B lives inside the product Aparium sells, and underwrites the owner’s confidence in the partnership — which is why uneven F&B is a portfolio priority, not a property footnote. The strengths and the room to grow are uneven by nature: one-of-ones at different ages, in different markets, run by different teams. The work is to read that landscape and put shared support where it compounds fastest.

  • Developing outlet leaders. The strongest lever in the portfolio is the people already in it. Where an outlet leader has real ownership of their P&L, the right tools, and a clear path upward, results follow. Building that ownership — and a development path beneath it — lifts every property and is the surest investment available.
  • Building bench strength. When a team loses a leader, the portfolio leans on coverage borrowed from sister properties. That generosity between hotels is a strength worth protecting; a deeper, mobile bench and real succession planning protect it — easing the strain on the teams who lend their people, steadying a property through transition, and keeping with Aparium’s belief that the strongest growth comes from developing people from within.
  • Buying and sourcing as one. The Craftable and consolidated-purchasing work already underway points the way. Carried across the portfolio, it gives every venue better, more consistent sourcing — and quietly steadies the economics without asking a guest to pay more.
  • Setting openings and Banquets & Catering up to win. New and ramping properties face the most demanding moment in a venue’s life, and an opening has to deliver on brand DNA, guest experience, and quality from day one. Banquets & Catering, often the highest-margin opportunity in the building, needs the same: a repeatable model, dedicated attention, and a real partnership with Sales to convert — not improvisation.
  • Scaling what already works. The systems built at Crossroads already lift three opposite formats under one roof — a food-led fine-dining room, a beverage-led café, and a beverage-led rooftop. Much of this role is carrying what works to the teams who would welcome it.

One System, Every Format

Revenue Mix by Concept FoodBeverage Lazia71%29%XR28%72%Percheron16%84%

At Crossroads the same operating system runs three opposite concepts: Lazia, a food-led fine-dining room (about 71% food); XR, a beverage-led all-day café (about 72% beverage); and Percheron, a beverage-led rooftop (about 84% beverage). Year to date, Lazia’s food revenue is running roughly 42% ahead of budget and Percheron’s beverage about 42% ahead; F&B revenue is up double digits over last year; and May set a record $1M F&B month at about 35% margin.

The tell is the contrast inside one house: where Crossroads runs a channel without that dedicated attention — Banquets & Catering, still with no leadership of its own — it trails plan. The result tracks the attention, not the concept. A system that lifts a dining room, a café, and a rooftop alike is not concept-specific; it is portfolio-ready.

F&B Revenue vs Budget — YTD 2026 ActualBudget 02505007501,000960709Lazia536360Percheron882891XR505673Banquets &Catering
F&B revenue by outlet, year to date 2026, in thousands of dollars. Three outlets running ahead of plan; Banquets & Catering — the one channel without dedicated leadership — trails.

The role’s first contribution is the shared, comparative view of F&B and B&C performance the portfolio doesn’t yet have — built from the group roll-up and property statements — so support is sequenced by evidence and offered where it helps most.

04

The Toolkit, Shared

None of this is theoretical. The operating system the role would carry already exists — built at the property level, in production, and proven at Crossroads. These are the practical tools that help operators succeed: systems, standards, and training built to last, designed to do exactly what scale must do in Aparium’s own telling — add accountability without dimming the entrepreneurial spirit. Good tools don’t script the floor — they free the team to deliver the intuitive, read-the-room service Aparium is known for, because the numbers and the prep are already handled.

  • Demand and labor planning. A cover-and-PPA forecasting model so each property plans labor against real demand — the largest controllable line in any F&B P&L — instead of by instinct.
  • One shared set of numbers. A single F&B dashboard — daily flash, sales, labor, forecast, events, reputation — so a property and HQ open the same numbers on the same morning, and time goes to the work rather than to reconciling reports.
  • Floor habits that lift the guest experience. A service scorecard that makes beverage attachment, tip percentage, reviews, and voids visible by server — a way to coach toward the intuitive service Aparium prizes, and to celebrate it, not police it.
  • Beverage ordering and inventory. A par-and-ordering tool feeding steady inventory reconciliation, so each bar orders to real need and counts accurately — a quiet discipline, repeatable at every bar in the portfolio.
  • Beverage knowledge. A structured wine-and-beverage program that builds the team’s confidence and the check average together, and gives the brand a shared language for what it pours.
  • And built on top. A Banquets & Catering operating standard, a repeatable opening playbook, and an outlet-leader development path that grows ownership from within.

Already running at Crossroads

F+B Manager Dashboard — the daily performance ledger

One daily read on revenue, labor, forecast, events, and reputation across all three outlets and Banquets & Catering — so a property and HQ open the same numbers on the same morning, instead of reconciling reports.

F+B Manager Dashboard daily performance ledger
F+B Manager Dashboard confirmed events and catering pipeline

Server Standings — floor performance, scored

Beverage attachment, reviews, and voids by server, scored from Toast data with a built-in service playbook — turning guest review scores into something the floor competes on, and coaching the service Aparium prizes.

Server performance standings leaderboard
Top three servers of the month

Already built, already in use. Scaling these across the portfolio is a question of leadership and adoption, not a capital line — part of the answer to why this seat has stayed open.

05

The First 90 Days

Days 1–30

Listen & Learn

In Aparium’s own spirit, learn the place before changing it. Visit every property’s F&B and B&C reality in person; read each venue’s P&L, beverage program, events operation, and opening pipeline; start with the GMs. Stand up the shared F&B view the portfolio lacks.

DeliverableA clear baseline and a plan sequenced with the teams, not handed to them.

Days 31–60

Prove Together

Find a few visible early wins — a buying analysis, a beverage pilot or two, an events pilot at a property eager to partner — and begin shaping the shared standards and the opening playbook.

DeliverableDocumented wins, standards in draft, and a purchasing case with real numbers.

Days 61–90

Build the System

Roll out the standards, the talent path, the opening playbook (v1), the beverage strategy, and one reporting cadence — each with year-one targets attached.

DeliverableAn operating system the portfolio can run, with measurement built in from the start.

06

What It Returns

The posted role asks the VP to drive revenue, elevate the guest experience, and ensure operational excellence while protecting each concept’s individuality and sense of place. That resolves to five lines, not a vague mandate.

Guest experience

Proper, locally relevant F&B at every property — fewer off nights, a steadier experience, and the reputation that turns a hotel into a place locals return to.

Revenue

A real events and Banquets & Catering standard turns an underbuilt channel into measurable top line, and stronger beverage programs lift the check at every outlet — with the shared disciplines underneath quietly protecting the economics.

Openings

A repeatable F&B opening model steadies the most demanding moment in a venue’s life, protecting the guest experience and first-year performance from day one.

Talent

An internal development path grows leaders from within and eases the strain of borrowing coverage between properties — and gives the people already here somewhere to go.

Growth

The line that matters most to where Aparium is heading — and the subject of the next section.

07

F&B as a Growth Engine

2011
Founded to serve the cities the big flags overlook
20+
Singular venues nationwide
100%
One-of-a-kind — no two alike

Aparium was built in 2011 on a clear bet: bring true c-suite service to the distinct, underserved cities the big flags overlook. Fifteen years on, the company is young and growing fast — and every new market repeats the same promise, that its restaurants, bars, and event spaces become community catalysts, neighborhood favorites built to endure. F&B is how that promise is kept, market after market.

Aparium’s first principle in any deal is the partner, and the alignment that makes a partnership work. F&B is how that trust is earned and kept. Aparium wins management contracts on the promise that its restaurants and bars will make a building a destination — today that promise rests on individual operators. A shared, demonstrable F&B operating system makes it repeatable, and turns the promise into proof at the table. At Crossroads that is already concrete: this summer the Percheron rooftop hosts a Visa × Pinnacle FIFA World Cup dinner for blue-chip partners — F&B turning a hotel into the room those guests choose.

That matters most to where the company is going. As the Aparium Collection and Aparium For extend the reach to owners who want a thoughtful operator rather than a logo, the F&B system is the differentiator that wins the mandate and the reason owners stay. The same backbone that strengthens the current portfolio is the strongest pitch for the next one. The role is an operations function and a business-development asset at once.

08

How the Role Works: Beside People, Not Above Them

Aparium enters every market as the interloper — humble, there to learn, never to tell a community what it needs. This role takes the same posture inside the company: beside people, never between them and their venues.

The posting describes the same temperament: trust built through transparency, collaboration, humility, and an ego-free mindset; rapport built quickly and adapted to very different stakeholders; an architect who is also a builder — strategic enough to design the system, hands-on enough to work a Saturday night.

General Managers
The role reports to the President & COO and partners with GMs on a dotted line — support and shared standards, never command. The aim is to make a GM’s F&B stronger, not to take their venue.
F&B Directors
Coach, equip, and grow them; give them the tools above and a real path. A confident Director of F&B at every property is the goal.
Chefs
Partner on concept, menu, and cost while respecting the kitchen’s autonomy. Trust is earned by making the economics work — not by hovering at the pass.
Board, ownership & asset managers
F&B told as a clear value story, in the numbers they use to judge a property.
Soft-brand partners & future projects
The shared system is the proof that wins and keeps contracts; the role carries it into every pitch and every opening.
09

The Leader the Seat Requires

The role only works in the right hands, and the profile is specific. An independent, one-of-one F&B portfolio cannot be led from a chain playbook or from theory. It has to be led by someone with broad, hands-on experience across hotels and independent restaurants — an architect who is also a builder — who has built venues that became part of their neighborhoods and carried both the wins and the losses that come with that work.

01

Independent operator

Someone who has opened and run more than one independent venue that locals claimed as their own, and felt how fragile that is. Knowing what independent success looks like — and what independent failure looks like — is what makes it possible to protect a venue’s character and grow its margin at the same time. You cannot do either from a template.

02

Systems connector

The job is connective tissue — carrying what works between very different concepts, across state lines, across back office and floor, and between the leaders who run them, without flattening any of them. An expert resource the field reaches for, not a mandate it absorbs. Keep the uniqueness alive while quietly, steadily moving sales and profitability the right direction.

03

Trusted across the house

An F&B portfolio leader earns nothing without the trust of three very different cultures under one roof — banquets, front of house, and heart of house. Each has its own rhythm, pride, and language. The role has to be welcome in all three in equal measure, and liked as much as it is respected. Influence here is granted, never assigned.

04

Home-office fluent

The role is also the advocate for Restaurants, Bars & Events at the corporate table — which takes a leader who speaks each department’s language: finance, operations, brand, development, sales, and people & culture. The wins and the opportunities have to be carried upward with clarity and cross-department comprehension, framed in the terms each function uses to decide — so F&B is understood, backed, and funded rather than lost in translation.

05

Educator first

Above all, this is a teaching role. The best version of it is an inspiring educator who arrives with tools and resources that build intuitive process — handing teams the means to read their own numbers, plan their own labor, and find their own opportunity, so good service and good margin become instinct rather than instruction.

Get the profile right and the rest follows. Get it wrong and a portfolio of one-of-ones quietly becomes a portfolio of the same.

10

Why Now

I have been building this backbone with the Crossroads F&B team, from the property level and without the title. The reporting and analytics tools the team runs on every day were built in-house, not bought. Crossroads F&B runs three outlets and a Banquets operation, and this spring it posted a record $1M F&B month — revenue ahead of plan and up double digits year over year — and held that line through two manager departures in the weeks since. I am proud of the number, but prouder of how it held: people stepping up, covering for one another, and staying steady because they felt supported. That is the part that never shows up on a P&L, and it is the part I care about most. And the work already reaches past the floor — fielding Asset Management’s F&B questions ahead of the ownership call, sending cross-property brand analysis to our regional and brand leaders, and leading the marquee rooftop events that make a hotel a destination. The multi-unit version of this work is familiar to me — before Crossroads I led operations across sixteen Tupelo Honey restaurants through twelve openings in four years, and ran the bar at Commander’s Palace during its Wine Spectator Grand Award era. I have built on the independent side too: I founded Eudora’s Mississippi Brasserie, and helped lead The Okay, Cool Group to a successful exit, six of its eight concepts sold along with the real estate they anchored. I know what it takes to make an independent venue matter to its neighborhood, and the discipline that separates the ones that endure. The translocal version is what I am living now — and I would be glad to do it for the whole portfolio.

In Closing

Aparium has built a collection of singular places, and guards the blank canvas that makes each one possible. The opportunity is not a layer of control on top of that — it is a backbone beneath it, so the entrepreneurial spirit the company protects can scale without thinning. As Aparium frames it, the ethos has not changed; what has grown is the company’s ability to deliver it at scale — and a portfolio F&B function is part of that growth. F&B is where that spirit meets the guest most often, and where the next contract is won. The seat becomes fundable the moment it is defined. This is the definition, offered in Aparium’s own language. I’d welcome the chance to walk it through together — and I can make any time work.